Drobo – but the worst customer service. Ever.
While seeking a device that would assist me in backing up my 30,000 plus photo collection I went to the NYC Photo Plus Expo and found what I thought would be my solution. Drobo – simple, scaleable and reliable. A DROBO device is made by Data Robotics Inc., and the device is not cheap aprox $499 or close to that and then I acquired 2-4 SATA drives at about $99 each. A DROBO device was engineered to create a easy, simple and reliable backup solution for your computer content.
But after having my DROBO for about 9 months it started to work infrequently and then after 14 months the unit failed. I had been in contact with customer service from about the 9 month period and the feedback I was given never got the DROBO up and running. So I gave up on the device and signed off on it as a bad investment.
Last, October I went to the Photo Plus Expo once again in NYC I went to the DROBO booth and spoke to one of their product managers and he told me to give him a call so they could take care of the situation. Well I called him and emailed him on November 6th, January 14th, February 3rd and to make a long story short on February 4th he sent me an email letting me know that he was forwarding our correspondence to their support team.
